Shipping policy

Last updated: September 3, 2026 

Thank you for shopping with Besttoyst.com! We’re committed to getting your toys to you safely, quickly, and reliably. 

 

Order Processing 

We typically process orders within [1–3 business days] after we receive payment. We don't process or ship orders on weekends or holidays. 

During busy periods, holidays, product launches, or promotions, processing times may be longer. We’ll do our best to keep you informed of significant delays. 

 

Shipping Options & Delivery Times 

We currently offer the following shipping options: 

  • Standard Shipping: 5-7 days 
  • Free Shipping: Available on orders over $79 

Delivery times are estimated and begin once your order ships. Actual delivery times may vary depending on your location, carrier delays, weather, holidays, and other circumstances outside our control. 


Shipping Rates 

Shipping costs are calculated at checkout based on your order size, destination, and selected shipping method. 

Any applicable shipping promotions or free shipping offers will be clearly displayed at checkout. 


Order Tracking 

Once your order ships, you’ll receive a shipping confirmation email containing your tracking information. 

Please allow up to 72 hours for tracking information to become active after your package ships. 


Incorrect or Incomplete Shipping Addresses 

  • Please make sure your shipping address is correct before completing your order. 

  • If you notice an error, contact us as soon as possible at Besttoyst@outlook.com. We’ll do our best to update the address before your order ships, but we cannot guarantee changes after an order enters the shipping process. 

  • Customers may be responsible for additional shipping costs resulting from an incorrect or incomplete address. 


Lost, Stolen, or Damaged Packages 

  • If your package shows as delivered but you cannot locate it, please first check around your delivery location and with household members, neighbors, or your building management.

  • If you believe your package has been lost, stolen, or damaged in transit, contact us at Besttoyst@outlook.com within 24 hours of the expected delivery date. We’ll work with the shipping carrier to investigate the issue and determine the appropriate resolution. 

  • For damaged packages, please keep the original packaging and provide photographs when requested. 


Delayed Shipments 

  • While we work hard to meet our estimated delivery times, we cannot guarantee delivery dates once an order has been handed to the carrier. 

  • Carrier delays, severe weather, natural disasters, customs delays, holidays, and other events beyond our control may affect delivery times. 


Questions About Your Order? 

  • If you have questions about shipping or the status of your order, please get in touch with us at: 

 

We’re happy to help!